The Competition and Consumer Protection Commission
(“CCPC”) has recently launched a guide to assist
businesses selling online to comply with their consumer law
obligations. The guide was published in conjunction with the
results of a survey of the consumer law compliance of the online
sales practices of over 200 companies. The survey identifies
a number of consumer law provisions which do not appear to be fully
understood and respected, although overall the survey indicates
that there is a high level of compliance with fundamental consumer
law obligations.
The CCPC survey and guide are available here.
Key Findings
The European Union (Consumer Information, Cancellation and Other
Rights) Regulations 2013 (the “2013
Regulations”) provide for various consumer law
rights, including 14 days as the minimum period which can be
allowed for customers to request a refund. The survey
indicates a high level of compliance with the deadline, with 82% of
companies allowing
