Consumer Protection Law 2021

This article aims at analysing the Consumer Protection Law 2021 and the changes which it has effected upon the previous statutory regime. It must be noted, that this reform can be hailed as significantly increasing the rights of consumers.

Section 5(1) of the Law states explicitly that unfair commercial practices are prohibited. In Section 5(2) all the unfair commercial practices are listed exhaustively. Unfair commercial practices include a practice which “(a) is contrary to the standards of professional conscientiousness, and/or (b) substantially distorts or may distort essentially the financial behaviour of the average consumer to whom the product is delivered or for whom the product is designed, or to the average team member, when a commercial practice is addressed to a specific group of consumers, and/or (c) is misleading, as defined in Sections 6 and 7, and/or (d) is hostile, as defined in Section 1”.