Your organization is almost certainly using artificial intelligence. Whether it is a customer service chatbot on your website, an automated hiring screener in your HR department, an algorithmic pricing tool that automatically adjusts your prices based on demand, or a generative AI assistant your employees adopted on their own initiative AI has moved from pilot projects to daily operations faster than most leadership teams anticipated. The question is no longer whether your organization uses AI – it is whether anyone is governing how it gets used.
For organizations across Western Canada, this question carries real consequences. The regulatory environment is shifting. Governments are starting to enact legislation targeting practices that use AI to discriminate against consumers and employees. Privacy commissioners are actively investigating how AI …. Courts have already held organizations liable for the outputs of their AI tools. And the gap between what AI can do and what your