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ARTICLE · 11 MARCH 2024

Chatbots: Who Could Be Liable For The Accuracy Of The Output?

Osler, Hoskin & Harcourt LLP
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The use of artificial intelligence (AI) continues to rapidly grow in many spheres of our day-to-day lives. Whether for logistical purposes, customer service, or the design and construction...

CanadaTechnology
Paul Ivanoff
Paul Ivanoff
Emma Smith
Emma Smith
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The use of artificial intelligence (AI) continues to rapidly grow in many spheres of our day-to-day lives. Whether for logistical purposes, customer service, or the design and construction of a complex project, the use of AI is expanding at an incredible pace. This rapidly evolving field presents unique legal challenges, including questions of liability.

Despite the growing application of AI, there is a dearth of Canadian case law pertaining to the use of AI and any attendant liabilities. A recent decision of the British Columbia Civil Resolution Tribunal (Small Claims), released on February 14, 2024, addressed the liability of a company for the output of a chatbot on its website.

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