Bringing transformation to all of your support
functions - A viewpoint paper
We talk a lot with our clients about their business services,
and many of them no longer want to focus on just one functional
area. They want to know how they can get the most from all of the
elements of their back office - crossing the functions of HR, IT,
procurement, property and finance.
Although the starting points for these discussions vary, our
clients share common end goals - increased efficiency and
consistency of process, significantly reduced cost, enhanced
quality and the business agility required to support growth.
We refer to these broad-ranging programs as business
transformations because when they are done well, they transform the
entire organization - not just by reducing cost, but by instilling
a cultural legacy of continuous improvement, by driving out waste
and duplication and by freeing up time for the business to make
better decisions. Cross functional business
