2-5-10 New Home Warranty Claims: Post-Submission Steps

All newly constructed buildings that are intended for residential occupancy – from single family homes to condominiums – must have "2-5-10" new home warranty insurance coverage.

After a warranty claim is delivered to the warranty provider and builder, the question becomes: What now? What steps should a homeowner or strata corporation take after submitting a warranty claim?

While it can be tempting to sit back and wait for a response from the warranty provider, an owner should consider taking steps to ensure their claim is being handled appropriately.

Warranty providers are subject to mandatory claims handling obligations that are set out in the Homeowner Protection Act (HPA) Regulation. This article discusses certain requirements and provides tips on how owners can be proactive following their warranty claim submissions.