Forest c. Bell, 2024 QCCAI 202
Read the case details
Facts
In November 2021, Forest, the petitioner, subscribed to various
services from Bell, the respondent, including residential phone
services. At that time, he was informed that only his first initial
and last name, "Forest, S.," would be listed in the
directory alongside his phone number. The transaction summary
confirmed this under the "Directory listing" section.
On March 28, 2023, Forest discovered that his full name,
address, and phone number were publicly displayed on the website
Canada411.ca. He contacted Bell's customer service, expressing
his lack of consent for this disclosure and requesting that his
personal information stop being shared with third parties, such as
the Yellow Pages. Forest also highlighted a security concern
related to his profession, stressing that the public dissemination
of his personal details posed a risk.
