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ARTICLE · 02 JUNE 2009

Update On The CRTC’s National Do Not Call List

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The Canadian Radio-television and Telecommunications Commission (“CRTC”) launched its National Do Not Call (“DNC”) List on September 30, 2008.

CanadaMedia, Telecoms, IT, Entertainment
Carol O'Brien
Carol O'Brien
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The Canadian Radio-television and Telecommunications Commission ("CRTC") launched its National Do Not Call ("DNC") List on September 30, 2008. On April 20, 2009, it concluded a follow-up proceeding to address three policy issues that had arisen during the implementation of the DNC regime. Canadians have welcomed the DNC regime by registering their phone numbers, and report that they receive fewer telemarketing calls as a result. Although there have been some growing pains and the CRTC is now investigating the first round of complaints, the DNC regime has had qualified success.

The DNC Regime

Following amendments to the federal Telecommunications Act that came into force in 2006, the CRTC established the regulatory framework for a National DNC List and set out its Unsolicited Telecommunications Rules, in a decision issued in July, 2007. A request for proposals followed, resulting in the selection of a National DNC operator. Consumers were able to register their

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