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ARTICLE · 05 SEPTEMBER 2024

Understanding New Complaint Handling Regulations In Québec

Borden Ladner Gervais LLP
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In Québec, the Regulation respecting complaint processing and dispute resolution in the financial sector (the Regulation) comes into effect on July 1, 2025.

CanadaLitigation, Mediation & Arbitration
AUM Law
AUM Law
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In Québec, the Regulation respecting complaint processing and dispute resolution in the financial sector (the Regulation) comes into effect on July 1, 2025. This regulation follows the consultation that the Autorité des marchés financiers (AMF) conducted in November 2021, which was discussed in a past bulletin here. The Regulation aims to strengthen consumer confidence and trust in the financial services sector in Québec and mandates standardized procedures for financial institutions, financial intermediaries (such as advisers and dealers), and credit assessment agents.

The meaning of a complaint is quite broad, and with respect to advisers and dealers, is defined as follows:

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