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ARTICLE · 24 MAY 2024

Bad Google Reviews In Alberta And Defamation: Protecting Your Business Reputation

Osuji & Smith
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In today's digital age, online reviews play a crucial role in shaping a business's reputation.

CanadaLitigation, Mediation & Arbitration
Imtiaz Hafiz
Imtiaz Hafiz

In today's digital age, online reviews play a crucial role in shaping a business's reputation. Positive reviews can boost credibility and attract new customers, while negative ones can have serious consequences. For small to mid-sized businesses, a few bad Google reviews can be particularly damaging. But what happens when a dissatisfied client intentionally posts false information to harm your business? Can you take legal action against them for defamation?

THE ELEMENTS OF DEFAMATION

Defamation is a legal claim that arises when someone makes false statements about another person or entity, harming their reputation. To succeed in a defamation lawsuit, the plaintiff (the party claiming defamation) must prove three key elements:

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