ARTICLE · 09 NOVEMBER 2020

You've Been Hacked. Now What?

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There's a text message that no lawyer or office manager wants to receive.

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There's a text message that no lawyer or office manager wants to receive. The one that came to Cecile's personal phone at 7:00 a.m. said simply,

Cecile powered up her company laptop and it didn't take long for her to realize the firm had been hacked. Every drive and file she attempted to access served up a blank screen. The criminals also left a note explaining that the files had been encrypted with RSA 2048-bit encryption that would be removed only after a ransom was paid. This was enough to effectively put every client file at risk and force a short-term shutdown of the firm.

It was time to activate the emergency response plan, the details of which were in a simple yellow folder in her drawer. It contained a list of all the firm's employees, the key contact for their external tech support and a copy of the firm's office insurance policy.

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