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ARTICLE · 18 JUNE 2025

Managing Client Expectations: Tips And Tricks (As Published By CLIA)

McKercher LLP
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One of the most critical skills a young lawyer can develop is not necessarily displayed in the Courtroom, it's the art of managing client expectations. While legal practice is about crafting arguments...

CanadaInsurance
Zina Scott
Zina Scott
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As published by Canadian Lawyers Insurance Association on April 9, 2025. Click here to view the originally published article.

One of the most critical skills a young lawyer can develop is not necessarily displayed in the Courtroom, it's the art of managing client expectations. While legal practice is about crafting arguments, interpreting case law and legislation, and zealous advocacy, it is also a customer service industry. Lawyers often feel pressure to keep their clients happy and deliver the results that they are paying for.

How you manage your client's hopes, fears, expectations, and demands can shape your professional relationships, impact your reputation, and ultimately determine how stressful your practice is. Here are some tips to excel.

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