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ARTICLE · 10 FEBRUARY 2010

New Complaint-Handling Rules In Banking And Securities Industries

Blake, Cassels & Graydon LLP
Blake, Cassels & Graydon LLP
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Blake, Cassels & Graydon LLP

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This bulletin will be of interest to federally regulated financial institutions (FRFIs) and investment firms that are participating firms in the Ombudsman for Banking Services and Investments (OBSI) (Participating Firms).

CanadaFinance and Banking
Blake, Cassels & Graydon LLP
Blake, Cassels & Graydon LLP
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Copyright 2010, Blake, Cassels & Graydon LLP

Originally published in Blakes Bulletin on Financial Services/Securities Regulation, February 2010

INTRODUCTION

This bulletin will be of interest to federally regulated financial institutions (FRFIs) and investment firms that are participating firms in the Ombudsman for Banking Services and Investments (OBSI) (Participating Firms). This bulletin will also be of interest to investment firms that are members of the Investment Industry Regulatory Organization of Canada (IIROC) and the Mutual Fund Dealers Association of Canada (MFDA) (Member Firms).

OBSI is an independent body that investigates complaints about products and services provided by financial institutions and investment firms. Its objective is to provide impartial resolution of complaints. Membership in OBSI is voluntary.

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