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ARTICLE · 09 JULY 2025

Inquiring Minds Want To Know

Employees are generally expected to inform their employers if they have a disability and/or need accommodation, including providing enough information for the employer to make appropriate work-related adjustments

CanadaEmployment and HR

Don't overlook the duty to inquire

Employees are generally expected to inform their employers if they have a disability and/or need accommodation, including providing enough information for the employer to make appropriate work-related adjustments. However, employees do not always proactively request accommodations or share relevant information. Accordingly, when an employee's conduct reasonably indicates they might have a disability or require accommodation, the employer must take the initiative to ask about the situation. This is known as the employer's "duty to inquire".

The duty to inquire includes seeking necessary medical information to understand the employee's needs before subjecting the employee to adverse treatment, such as disciplinary action or termination of employment. This duty to inquire exists to ensure employers do not overlook or ignore potential needs for accommodation when they are aware, or ought to have been aware, of them. If an employer

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