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ARTICLE · 05 JULY 2016

AODA Update: Integration And Amendment Of The Customer Service Standard

Stikeman Elliott LLP
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On June 6, 2016, the Ontario government announced impending changes to the AODA's Accessibility Standards for Customer Service.

CanadaEmployment and HR
Kathleen Chevalier
Kathleen Chevalier
Daniela Chang
Daniela Chang
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On June 6, 2016, the Ontario government announced impending changes to the AODA's Accessibility Standards for Customer Service.  The Customer Standard will be included in the Integrated Accessibility Standards Regulation, creating a streamlined resource for organizations to better understand their obligations with respect to accessibility.  In tandem with this change, certain elements of the Customer Standard were amended.

This post provides a summary of the key changes to the Customer Standard, which will come into effect on July 1, 2016.

Large and Small Organizations

Previously, the Customer Standard and Integrated Standard had different definitions of "large" and "small" organizations, and certain requirements were differentiated on this basis. 

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