COVID-19—Mitigating Risks To Critical IT Projects And Services

Given the disruptions arising from COVID-19, organizations are well advised to consider how such disruptions will impact their key information technology (IT) projects and services. In particular, starting with those projects and services with the highest priority, we recommend that organizations:

• review and prioritize their in-flight projects and services (current and in procurement process);
• review their existing compliance, reporting, governance, risk identification and mitigation processes for the in-flight critical IT projects and services; such as:
  • licensing compliance (especially, given remote work);
  • service levels: specific service levels and related reporting;