On February 7, 2020, StubHub Canada Ltd. and StubHub Inc.
(collectively "StubHub") entered into a consent agreement
with the Competition Bureau (the "Bureau") after the
Bureau's investigation concluded that StubHub was advertising
unattainable ticket prices on its websites, emails and mobile app
to Canadian consumers. At issue were non-optional charges such as
transactional fees, delivery fees and other additional fees that
were added to the initial advertised ticket prices at the end of
the checkout process. As a result, the final ticket price could be
significantly higher than the original advertised price.
In the Bureau's view, disclosing the additional fees at the
later stages of the transaction was not sufficient to prevent the
initial price representations from being considered false and
misleading in a material respect. Since 2015, StubHub had offered
consumers the option of using a toggle feature; when turned on, the
consumer would see the ticket prices with
