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ARTICLE · 21 DECEMBER 2023

How To Improve IT Project Outcomes

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Transformative IT projects are not for the faint of heart, as they carry with them high probabilities of cost overruns, material delays and unacceptable service deficiencies.

BermudaMedia, Telecoms, IT, Entertainment
Duncan Card
Duncan Card
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Transformative IT projects are not for the faint of heart, as they carry with them high probabilities of cost overruns, material delays and unacceptable service deficiencies.

However, whether such projects are undertaken to save cost, to maximise the utilisation of IT resources across a group of affiliates, or to improve customer services, the commercial negotiation and legal preparation of complex, often cross-border, service contracts can do much to improve the success of those projects, if done well.

Given the financial impact of project failures, the risk factors for transformative IT projects have been well studied and documented by public inquiries into such failures and by research studies published by some of the world's leading consulting firms.

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