With the recent change in the landscape of how organisations
approach work, knowledge management (KM) is more crucial than ever.
Remote working has received a real boost and the digital
transformation of business models has come to the fore.
Consequently, the demands on companies and employees, as well as on
the tools they use, must adapt accordingly. To prevent knowledge
loss, innovative forms of KM are needed.
KM is all about optimising the flow of knowledge and creating
the conditions for its flow in a way that supports organisations.
KM affects productivity, engagement and inclusion. It also deals
with the "life cycle" of knowledge, starting from
knowledge creation, to capturing, sharing and applying knowledge to
updating outdated knowledge. KM aims at leveraging knowledge to
make better decisions, and to collaborate and spark innovation in
order to accelerate organisations towards better performance. The
classic definition of KM combines people, processes and
