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ARTICLE · 03 MARCH 2021

Telecommunications, Media And Technology (TMT) Law Update – Volume 38

Davies Collison Cave
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On 25 November 2020, the Privacy Commissioner determined that Flight Centre had interfered with the privacy of almost 7,000 customers by disclosing their personal information to third parties without consent: Flight Centre Travel Group (Privacy) [2020] AICmr 57.

AustraliaMedia, Telecoms, IT, Entertainment
Gordon Hughes
Gordon Hughes
Andrew Sutherland
Andrew Sutherland
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JUDGEMENTS

Privacy policy not sufficient to infer consent

On 25 November 2020, the Privacy Commissioner determined that Flight Centre had interfered with the privacy of almost 7,000 customers by disclosing their personal information to third parties without consent: Flight Centre Travel Group (Privacy) [2020] AICmr 57. The incident arose out of a "design jam" which brought together 16 teams to create technological solutions for travel agents, using a dataset which inadvertently included customers' personal information. The Commissioner ruled that the incident constituted a breach of Australian Privacy Principles 1.2 (by failing to take reasonable steps to implement practices, procedures and systems to ensure compliance with the APPs), 6.1 (by disclosing individuals' personal information to third parties without consent) and 11.1 (by failing to take reasonable steps to protect the individuals' personal information from misuse and loss and from unauthorised access,

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