The new Telecommunications Consumer Protections Code C628:2012
(Code) will take effect on 1 September 2012,
replacing the previous Telecommunications Consumer Protections Code
C628:2007 (Previous Code) and the Guideline to the
Previous Code.
The Code places obligations on suppliers in relation to
"consumers", which are defined to include individuals
using telecommunications products for personal or domestic use and
also businesses or NFP organisations which do not have reasonable
opportunity to negotiate the terms of their contract and whose
annual spend with the supplier is less than $20,000
The Code implements a range of enhanced requirements for
telecommunications suppliers. Section 1 sets out our
recommendations as a result of the Code. In section 2, we provide a
high level review of some of the major changes implemented
(excluding changes relating to consumer sales, service and
contracts). Section 3 sets out the new or enhanced obligations
imposed in the area
