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ARTICLE · 31 AUGUST 2025

3 things that your insurance company won't tell you

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Insurance claims are difficult to navigate and you may feel like you are locked in a David and Goliath battle.

AustraliaInsurance
Stanley Drummond
Stanley Drummond
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Insurance claims are difficult to navigate and you may feel like you are locked in a David and Goliath battle. For individuals and businesses there is a great deal of information and process asymmetry where the insurance company is much more knowledgeable and versed in insurance law.

Not all insurance claims need a lawyer, but you may need further advice if your claim is significant or getting delayed or denied. Our insurance expert outlines three things that your insurance company probably won't tell you when you make a claim. Here are 3 things that insurance companies won't tell you:

1. An Insurer's duty of utmost good faith

When you make a claim, your insurance company has a duty to act towards you with the utmost good faith.

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