Communication made easier by text message but not made
right
Although modern businesses use many communication methods to
interact with employees and clients, consideration needs to be
given to the communication methods used when dealing with
employment and industrial relations issues. This is particularly
relevant when dismissing an employee. Two recent decisions by the
Fair Work Commission serve as reminders of the risks associated
with dismissing an employee by text message. Dismissals should be
communicated face-to-face wherever possible and employers should
only dismiss employees by text message in rare circumstances.
RECENT CASES ARE REMINDERS FOR EMPLOYERS
In Thai v Email Ventilation Pty Ltd [2019] FWC 4116,
Deputy President Sams said that dismissal by text message was a
factor that contributed to the dismissal being harsh, unjust or
unreasonable. Due to the serious consequences of dismissing an
employee, it is inappropriate to convey dismissal information
