Employers have the right to expect a certain standard of
behavior from their employees. Workers certainly shouldn't be
rude or abusive to clients or customers. Employees need to look
presentable and act in a way that will promote the business.
But now some employers are taking this a step further by sending
out testers pretending to be regular customers, who then score the
employees' performance.
A British sandwich chain wants a trendy hip image and expects its
workers to constantly be effusively friendly with each other,
hugging and high-fiving so that customers find buying a sandwich a
memorable experience.
If the tester finds the worker behaves in the decreed super
friendly manner, the entire team in the shop gets a bonus. If they
fail the test there is no bonus and a black mark against their
name.
