How to avoid a PR disaster and getting sued

Legal disputes can result in potential or actual litigation which is never the desired outcome. Even minor disputes can damage relationships, tarnish brands, incur significant costs, as well as impact resources. Whilst most franchisors are now aware that class actions and ACCC crackdowns are becoming increasingly common, informed franchisors recognise that it is avoidable.

Understanding your obligations and seeking up-to-date legal advice is essential in reducing your exposure to liability and to minimise your chances of a dispute. In this article, we examine some of the most recent examples where things have gone "wrong" for franchisors and how you can avoid making the same mistakes.