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ARTICLE · 19 MARCH 2026

Lessons From Aidacare’s Undertaking: Unfair Contract Terms And Consumer Rights

Cooper Grace Ward
Cooper Grace Ward
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Cooper Grace Ward

Cooper Grace Ward

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The Australian Competition and Consumer Commission has accepted a court-enforceable undertaking from Aidacare Pty Ltd after the healthcare equipment supplier admitted to making false or misleading representations about consumer rights and using unfair contract terms. This case demonstrates how standard form contracts that limit consumer guarantees can face regulatory scrutiny, with remedies extending to all affected customers over a defined period.

AustraliaConsumer Protection
David Grace
David Grace
Francesca Jones
Francesca Jones
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Aidacare, a National Disability Insurance Scheme provider, has entered into a court-enforceable undertaking following the ACCC’s assertions of unfair contract terms and false or misleading representations regarding consumers’ rights to remedies for faulty products.

On 19 March 2026, the Australian Competition and Consumer Commission (ACCC) accepted a court-enforceable undertaking from Aidacare Pty Ltd after the company admitted to likely making false or misleading representations to some of its customers about their rights under consumer guarantees.

In addition, Aidacare admitted to using standard form contracts that contained unfair contract terms, as they purportedly limited consumer rights and remedies for faulty products. This undertaking marks an important step in the ACCC’s enforcement of unfair contract terms.

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