Does your business need to comply with consumer guarantees?

With some exceptions, whenever a consumer buys goods or services, consumer guarantees will apply. If you or your business fail to provide goods or services that meet these guarantees, you could face significant penalties.

Introduction

Under the Australian Consumer Law (ACL), statutory consumer guarantees give consumers a comprehensive set of rights for the goods and services they purchase. These guarantees are essential to ensure consumers receive the products they have paid for and that the products perform as intended.

It is important that businesses are aware of the scope of these statutory consumer guarantees.

If a guarantee is not met, consumers may be entitled to remedies such as repair, replacement or a refund. The appropriate remedy depends on the type of defect and whether the consumer has the right to reject the goods.