Share on LinkedInShare on LinkedIn

ARTICLE · 21 OCTOBER 2024

Disney's Shift in Legal Strategy: A Case Study in Contractual Disputes and Arbitration Clauses

This case serves as a significant example of how contractual terms can impact legal disputes.

AustraliaConsumer Protection

In October 2023, Jeffrey Piccolo faced a devastating loss when his wife, Dr. Kanokporn Tangsuan, passed away due to a fatal allergic reaction at Raglan Road Irish Pub in Disney Springs, part of the Walt Disney World resort property. Despite assurances that Dr. Tangsuan's meal would be free of allergens to which she was sensitive, she suffered a severe allergic reaction leading to her death.

On 22 February 2024, Jeffrey Piccolo filed a lawsuit against Disney and Raglan Road seeking a minimum of $50,000 in damages, with additional claims for pain and suffering, loss of companionship, and related financial expenses resulting from his wife's death.

In response, Disney's legal team argued that Piccolo was barred from suing for wrongful death due to a clause in the terms and conditions of the Disney+ streaming service, which he had signed up for as part of a free trial. The clause in question stipulated that disputes should be resolved through arbitration rather than

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

See more popular content from