Buyers of goods like televisions or white goods are often asked
if they would like an extended warranty beyond the standard
warranty offered by the manufacturer. However, they may already be
covered by the Australian Consumer Law. Under the ACL,
'consumers' that buy certain goods or services
automatically receive 'consumer guarantees' regarding the
quality of the goods/services. These guarantees cannot be
removed.
Guarantees regarding goods include that they are fit for
purpose, free from defects, safe and durable. The
'guarantee' will vary depending on the type of goods
purchased - an expensive washing machine should be expected to last
longer than a cheap children's toy. If what you have
'bought' are services, then you are entitled to expect due
care and skill, fitness for purpose and the services to be provided
within a reasonable time or within the time agreed.
