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Claire Barnes
Claire Barnes
Associate & Head of Serious Injury  Claire is an Associate and one of the Heads of our Serious Injury department. She oversees the case load of our legal teams, to keep our award-winning department on top form. Claire works closely with the Team Leaders in our Serious Injury department; handling any arising complications, difficult decisions and streamlining workflow procedures for optimal results. She finds great job satisfaction when working with people, and she is driven by the success of her team as a whole. A huge part of her job involves guiding her colleagues towards their own career progression and professional growth. Within Claire’s own legal career, she has over 8 years’ experience working directly with clients on personal injury claims, and over 6 years’ experience working in Court of Protection. Her legal background and excellent proficiency as a Head of Department help us achieve huge levels of success; which in turns means we are able to further empower those that are struggling following a serious injury.
Hannah Clarke
Hannah Clarke
Hannah is a Consultant and Catastrophic Injury Lead at Serious Injury Law. She has over 25 years of experience in supporting injured people and their families after life-changing incidents, and has obtained well over £60m in damages for her clients over her career. Hannah has helped children and adults after traumatic brain injuries, amputation and spinal cord injuries, and those who have sustained psychiatric injuries as a result of an incident. Hannah’s passion and focus is on making a positive difference and helping people affected by trauma in any way she can. Hannah has also supported many families who have sadly been bereaved, helping them to access the emotional and financial support they need, including supporting families at inquests and criminal hearings, and bringing claims for secondary victims. Through her experience of supporting people after serious and fatal incidents, Hannah has also developed relationships with police family liaison officers nationwide and regularly provides training for officers on personal injury work and how we support families. She has also presented to other professionals who help people after serious injury, including medical professionals, charities, Citizens Advice Bureau and Victim Support Officers. Hannah has won two Court of Appeal cases and a national Young Achiever of the Year award 2009. Recently secured in excess of £10m for a spinal cord injured client involved in a motorbike road traffic collision.  
Adrian Denson
Adrian Denson
Chief Legal Officer Our Chief Legal Officer, Adrian Denson, is a renowned expert in the field of serious injury law. He is recognised for specialising in cases involving traumatic brain injury, spinal cord injury and complex polytrauma and has handled some of the most complex and high value cases in the country. Adrian is highly respected throughout the industry for his ability as a technical legal expert and for his outstanding track record in securing excellent outcomes for clients. Adrian takes time and care to know his clients on a personal level; to better understand their individual needs, aims and motivations, and ensure that the claim is built around meeting them. As a senior leader at Fletchers, Adrian is respected and highly esteemed by his colleagues across the business. All of our legal teams report into Adrian, and he also leads our regulatory and compliance functions. He possesses deep insight and understanding of what is needed to succeed in this incredibly personal and emotive part of the legal sector. With years of experience behind him, Adrian is a leader that so many look up to; he inspires our lawyers to be relentless and driven in their efforts to achieve the best possible outcomes for our clients, and regularly reminds them of what a privilege it is to legally represent injured clients. When it comes to fighting for his clients, Adrian champions relentlessness and fearlessness as key attributes. He will look to collaborate with opponents wherever possible in order to progress cases. But when collaboration fails, he is prepared to litigate and fight cases wherever necessary, whilst simultaneously encouraging his teams to work with the same fearless mentality. It is this tenacious attitude that has helped Fletchers gain an enviable reputation for taking on very difficult cases and winning them over and over again.
Julia Eyton
Julia Eyton
Julia is a Partner at Serious Injury Law in our platinum serious injury team. She has been practicing law since 1996 and boasts extensive experience in catastrophic personal injury law.   With a national reputation to her name, she is recognised throughout the industry for her formidable legal skills, with Legal 500 describing Julia as “unbelievably knowledgeable” whilst also recognising her close working relationship with the Court of Protection team to support her claimants.  Julia previously led our Catastrophic Personal Injury department and now serves as a Technical Lead in her field. She specialises in catastrophic spinal, brain, amputation, brachial plexus, and fatal accident cases. Throughout the course of her career, she has secured many multi-million-pound settlements, including nearly £25 million in damages in 2023-2024.  Julia is passionate about helping clients rebuild their lives, particularly in cases where other firms have refused. A highlight of her career includes winning the “Outstanding Case of the Year” award in 2012 for a complex rescue case involving a spinal cord injury. Her commitment to her clients and her ability to achieve remarkable outcomes make her a leading figure in her field. 
Polly Herbert
Polly Herbert
Partner and Solicitor Polly is a Partner and Solicitor at Serious Injury Law, with over 20 years’ experience in serious injury. She leads a legal team with a view to securing compensation for clients who have suffered life changing injuries; and supports bereaved families following injuries that have led to the fatal loss of their loved one. Polly’s particular experience in fatal collisions has allowed her to develop close relationships with many road safety charities; in particular, Road Peace who advocate on behalf of road crash victims and their families. As a result, she has appeared on BBC Breakfast, North West Tonight and the Streets Ahead podcast, as a legal subject matter expert. Fundamentally, Polly is a team player. She enjoys working with colleagues across all stages of their career and supporting them with their own development. As well as leading the civil case for her clients, Polly enjoys being part of the multi-disciplinary team, helping to co-ordinate rehabilitation. This is at the core as to why she loves her job; maximising the recoveries for her clients, helping them realise their potential, and to regain as much independence as possible. Polly has experience of being instructed on serious injury cases very soon after the incident has occurred; meaning that they are in need of more than just legal support. Often, clients feel vulnerable at this stage, and require financial and emotional support, as well as guidance on accessing rehabilitation. Polly ranks empathy, life experience and the ability to listen to her clients as just as important as her legal skills. She has supported families that have required adaptations to their homes or care and support in the community. Driven by making a difference to clients and their families during crisis, Polly takes great reward in being able to provide help and support to the people she represents. One of Polly’s proudest moments to date was when a client she had worked with and had settled a case for sent her his wedding video. He was walking down the aisle using an exo-skeleton that was paid for using the funds that she has secured for him.
Michelle Heyes
Partner & Head of the Serious Injury Team Michelle is a Partner and Head of the Serious Injury Team. She has a 30-year background in personal injury litigation. In her role as Head of Department Michelle leads a team of highly skilled and experienced lawyers who work tirelessly to achieve the very best results for our seriously injured clients.  Michelle assists with the smooth running of the department and works on projects to develop the team. Client Feedback “Just a big thank you to Michelle and Kim and the other staff for handling my case and helping me back on my feet and all the support and advice they have gave me ad kept me in the loop form day one of my case. Very pleased with the support over the last 2 years very much appreciated for all the hard work you guys have done” “Thank you for your assistance and doing your utmost to get the outcome and friendly service along the way. It’s been great working with you. Have a good Christmas and I could recommend yourself to anyone looking for advice and a company to handle their injury claim. Many thanks” “It has been a delight to have you both representing my claim. I could not have a more confident team looking after my interests in this case. I thank you both with all my heart. It has been a pleasure having dealt so well, by you both” “I’m extremely happy. Very great team with expertise and very helpful with all my enquiries. I could not ask for a better service from everyone I’ve spoken to”
Claire Hutchinson
Claire Hutchinson
Partner & Solicitor Claire is a Partner and seasoned Solicitor with over 20 years of experience. In her role, she meticulously handles cases from start to finish, taking instructions, investigating liability, instructing experts, litigating and negotiating settlements. Claire also supervises a team of solicitors and paralegals, providing mentorship and guidance to ensure smooth case progression and high standards of legal practice.  Claire’s expertise lies in catastrophic injury cases, including traumatic brain injury, spinal injuries, and amputations. She has a particular interest in client rehabilitation, focusing on ensuring that clients receive comprehensive care and support throughout their recovery process. Claire’s dedication to her clients goes beyond legal representation; she strives to make a significant positive impact on their lives during what is often an extremely difficult time.   One of the most fulfilling aspects of Claire’s work is knowing that she can make a real difference in someone’s life. She takes pride in supporting not only the individuals affected by serious injuries but also their families, helping them navigate through extremely difficult and stressful periods. Her extensive experience, compassionate approach, and unwavering commitment to her clients make her a highly respected and invaluable member of her firm and the legal community. 
Gillian Lakes
Partner & Head of Serious Injury  Gillian is a dedicated Partner and Solicitor with extensive experience in personal injury law, having qualified in 1999. As our Head of the Serious Injury in Bolton, she specialises in representing clients who have sustained catastrophic and serious injuries. Gillian’s expertise encompasses cases arising from road traffic accidents, workplace incidents, and military service. She has a particular focus on serious and catastrophic injuries, including brain and spinal injuries, amputations and chronic pain.  Passionate about her work, Gillian finds great fulfilment in helping clients and their families achieve the best possible outcomes, supporting them through rehabilitation and enabling them to rebuild their lives post-accident. Additionally, she enjoys mentoring and developing her team, helping them reach their goals and ambitions.  Gillian is extremely proud in her success in helping hundreds of catastrophically injured clients access early rehabilitation, leading to optimal recovery and securing significant settlements for their future well-being.
Caroline Morris
Caroline Morris
Caroline is the Managing Director of Serious Injury Law and has specialised in the personal injury sector for over 27 years. During her career, she has settled some of the largest and/or complex cases in the firm, many involving PPO settlements and provisional damages. Caroline works exclusively with clients who have suffered catastrophic injuries; namely spinal cord injury, traumatic brain injury, amputation, brachial plexus and poly trauma, and in recent years has recovered over £100m in damages for her clients. She achieves rehabilitation options early, so her clients benefit from the best treatment and care at the earliest stage to enable optimal recovery. Whilst known amongst her peers and opponents for her collaborative working style, she is also a renowned litigator and has had consistent success with interlocutory matters including non-party applications, interim payments applications and the like, as well as winning complex catastrophic cases at trial. Her cases have received regional, national and industry coverage. She is an inspirational leader of the team, and her tenacity is driven by her hope that every client will have the best life possible, post injury. Industry Feedback ‘The stand out partner is Caroline Morris, with a fierce intellect and steely determination combined with a special talent for communicating with the most difficult opponents to achieve the right result’. – Legal 500, 2024. ‘Caroline’s ethos consists of putting the client first’ – Chambers & Partners, 2024. Client Feedback “I have been instructed by Caroline Morris for many years and I am able to say, without hesitation, that she is one of the best lawyers that I have worked with in representing such clients” Mr Simon Kilvington KC “We had interviews with three or four other firms but chose this one because of Caroline and Aimee; I could see immediately that Caroline is a fighter. I saw that straightaway and I knew she was the best person I could have to help my son. She made it an obvious choice.” CCC and CCD v Sharp “Thank you for all your help, you have been our saviour. I don’t know where I would have been without your help. I cannot put into words what you have done for me and the boys – we will always be grateful for all you have done.” BXA and BXB v Adams
Ben Priestley
Ben Priestley
Ben is a Partner and Solicitor at Serious Injury Law. He has been responsible for many of the firm’s most complex and high-value cases over the last 20 years. He has represented numerous adults and children in cases involving brain injury, spinal cord injury, amputation, polytrauma and fatal accidents. Ben’s focus is always rehabilitation and practical support for his clients, together with ensuring they achieve the best possible outcome in their claim. Many of his clients have suffered a major trauma and have received treatment at an NHS Major Trauma Centre. He regularly concludes multi-million-pound settlements on behalf of his clients, often involving a lump sum of damages combined with an annual payment, for life. Accreditations:  Legal 500 2025 ‘Hall of Fame’ Spinal Injuries Association (SIA) panel solicitor Headway panel solicitor BASIC (Brain and Spinal Injury Centre) panel solicitor Legal 500 “Leading Individual”
Oliver Shaw
Associate Solicitor Oliver is an experienced Associate Solicitor specialising in serious injury and catastrophic injury claims. With 25 years in personal injury law, Oliver has developed astute skills and expertise in handling complex cases. Before focusing on serious injury claims, he served as an Operations Manager until 2019, managing both fast track and multi-track claims. Oliver’s current areas of expertise include road traffic accidents, polytrauma claims and brain injury claims. His extensive experience and dedication to his clients ensure that they receive the best possible representation and support during some of the most challenging times of their lives. Outside of his professional work, Oliver is a dedicated trustee of Pain UK, a charity that is committed to supporting those that live with chronic pain. His involvement in the charity reflects his commitment to helping others, both in his legal practice and in his personal life.