Firm Profile > TWM Solicitors LLP > Cranleigh, England

TWM Solicitors LLP
BROADOAK HOUSE
HORSHAM ROAD
CRANLEIGH
GU6 8DJ
England

Commercial property: Kent, Surrey, Sussex Tier 2

'Approachable, pragmatic and attentive', TWM Solicitors LLP handles a range of commercial property matters and  is particularly active in transactions and the financing of properties. The team is led by Adrian Price, who has a broad client base including developers, investors and banks. Anne Fowler has a specialism in advising on the sale of golf clubs, and Simon Child is 'very calm, very effective and experienced in achieving resolution quickly'; his current work focuses on advising on option and promotion agreements.

Practice head(s):

Other key lawyers:

Testimonials

‘A very impressive team overall. Approachable, pragmatic and attentive to detail in a refreshingly unfussy and undramatic manner. We were introduced to them whilst they acted for a bank with whom we were finalising funding. Their approach was very refreshing and straightforward whilst securing their clients interest and we decided that this was the sort of firm and the sort of people that we wanted to be representing us going forward. I’m pleased to say we have been very satisfied with that decision ever since. We’ve been very impressed at how having agreed the basic principles, they simply proceed to complete matters without endlessly “reinventing the wheel” or constantly referring back to us as the client for input that should be in their sphere not ours – unlike many previous experiences with other firms. To date on all development transactions where TWM have acted for us we have seen their role executed efficiently and quickly. Accordingly we look forward to working with them on future projects, from site acquisition, negotiating bank security documentation through to property sales, and have full confidence in the firm and the team.’

‘Simon Child heads up the team we deal with. Very calm, very effective and experienced in achieving resolution quickly and efficiently. Both a pleasure to work with and someone we have full confidence in to represent our interests.’

‘The team are very professional, efficient and responsive to requests. Always communicate their advice clearly in a way which is easily understood.’

‘I deal extensively with Claire Campbell who is always very professional, understands our requirements very well and is very persistent in putting forward our case.’

Key clients

Cheylesmore Estates

Hurley Partners

Main Course Associates

Handelsbanken

Lucas Design & Construction

Bishop’s Move

Shilton

Lodgecrest

Asprey Homes

Tindle Newspapers

Contentious trusts and probate Tier 2

The team at TWM Solicitors LLP advises both local and international clients on complex multimillion-pound claims relating to contentious trust and probate, as well as administering estates involving vulnerable beneficiaries and Court of Protection and deputyship matters. New head of team Candy Stockton was recently promoted from managing associate to partner and is experienced in alternative dispute resolution methods, injunctions, and all matters relating to contentious trust and probate. Guy Perkins retired in July 2020.

Practice head(s):

Testimonials

The entire team were very professional and helpful. Guy Perkins and his team were tenacious and offered me good advice and helped me to grasp the bigger picture. The accounts department were helpful especially as I’m based in Australia. The firm was recommended to me by a lawyer based in Sydney which is testament to them.’

The contentious trusts and probate team have always had high-quality work. A consistent theme is the excellent case preparation and thorough instructions to counsel. The members are also usually keen for in-person conferences at an early stage, which I find particularly helpful in order to put a case strategy in place.’

I became a client with TWM under very difficult and stressful circumstances due to the very sudden death of my partner. I was very impressed from the outset with the level of compassion and reassurance that I received from Guy Perkins and his team. Without the level of professionalism and genuine kindness I have been shown by TWM I believe that I would have found the last few years extremely stressful, which has not been the case. On the contrary whenever I may have sent an email of a rather nervous or worried character I have been responded to virtually the same day in a very helpful way. These comments also extend to the PA and junior trainees I have been helped by in my dealings with TWM.

Family: Kent, Surrey, Sussex Tier 2

With offices in Guildford, Epsom and Reigate, TWM Solicitors LLP  is home to an 'excellent calibre of partners and associates'. It undertakes matters involving cross-border assets, premarital assets, and TOLATA proceedings. The team is also active in handling cross-jurisdictional disputes involving children, including Children Act proceedings and Child Arrangement Orders. The teams also collaborate with their office in Wimbledon; practice head Sarah Cornes works across the Wimbledon and Reigate offices. Demelza Patricio is another key partner in Reigate, and is a collaborative lawyer with experience of acting for clients in FDRs. Caroline Keeley, who is also a mediator, is highly rated for  'getting impressive results for her clients.'

Practice head(s):

Other key lawyers:

Testimonials

‘They have extensive knowledge and experience of all aspects of family law. While many of the team are specialists in one particular area, for example, financial remedies, another member of the team is very strong on jurisdictional work and so on so there is an excellent spread of people with in-depth knowledge of particular areas.

‘Caroline Keeley remains particularly strong. She has had quite a few complicated financial remedy cases recently and her ability to get to grips with a very substantial amount of financial disclosure across a number of jurisdictions has been impressive. She has also had very demanding clients in those cases that other solicitors would struggle to keep up with but she has anticipated the issues along the way and got impressive results for her clients.’

‘Slick stand out firm in Surrey – one of the top (if not the top). Excellent calibre of partners and associates who are not only knowledgeable but have their client’s trust and confidence from the outset. Well respected, sound and strongly recommend.’

‘Demelza Patricio is an outstanding solicitor, thoroughly prepared, fights for her clients and is super sensible. I would not hesitate recommending her and the firm generally.’

‘A great regional firm which always goes the extra mile for their clients.’

‘They were brilliant at listening and taking on board all of my fears. They managed to drill down to what was important to present so expertly and I always felt supported and believed by them. They made no judgement on me and really tried to understand my unique situation.’

‘Caroline Keeley and her associates were particularly good at helping me particularly with keeping me grounded. Caroline was human and kind and genuinely understood. I felt that she was personally determined to help me out of the situation I found myself in. She believed me and gave me confidence despite the pressure I was being subjected to. My case was not a usual or straightforward one and she ensured they looked at all the detail and investigated appropriately and looked for people with knowledge of my situation in her company. She also sought out the most fantastic barrister who was also meticulous and kind and together with Caroline Keeley made me feel supported and protected. They fought and won for my son.’

Personal tax, trusts and probate: Kent, Surrey, Sussex Tier 2

TWM Solicitors LLP advises a client base of business owners, entrepreneurs, land owners and wealthy individuals from Surrey and London on estates and tax planning. Many of these matters have international aspects, such as overseas assets. The team also handles Court of Protection work, later life planning, and estate administration. Caroline Foulger is a Chartered Tax Advisor and became head of the practice in August 2019. Allison Crossman is another key contact, and is recognised by clients as 'effective and efficient'.

Practice head(s):

Other key lawyers:

Testimonials

‘I am retired so no longer use TWM for litigation but when I was working I always instructed them for repossession orders and did so for many years. They were efficient and professional, which is why I asked them for help when I was dealing with my father’s estate. I did not compare their quote with other firms. I trust them to do a good job for a fair price.’

‘My recent dealings were with David Lunn who was calmly professional. He explained everything in detail and dealt with all matters punctiliously and in a timely manner. I cannot compare him with competitors as this is the first probate I have had to deal with.’

‘A friendly, efficient service, with a pragmatic approach to dealing with clients’ matters.’

‘Allison Crossman has been very helpful in dealing with client’s affairs in an effective and efficient manner. She has also recognised areas where other professionals are best placed to assist the client (eg with tax matters) and is an excellent team builder.’

Commercial litigation: Kent, Surrey and Sussex Tier 3

TWM Solicitors LLP acts in commercial litigation for a wide range of clients including not-for-profits, SMEs, and property developers. The practice is led by David Hitchcock, and Simon Brew joined the team in January 2019 from Fladgate LLP. Eileen Barry heads the Wimbledon office.

Practice head(s):

Other key lawyers:

Testimonials

‘David Hitchcock is an experienced commercial litigator who clearly takes a great deal of care to provide the best possible service to his clients.’

‘Very close attention to detail; good client care; prompt and effective communication.’

‘The team has a commendably wide range of expertise. I’ve worked with members on matters ranging from freehold restrictive covenants to joint venture disputes. The members of the team have always provided excellent instructions and are user friendly. They are the standout firm in the area.’

‘I am always particularly impressed with David Hitchcock, who is now the head of the department. We have worked together on a number of real property related cases, which have proven to be factually and legally very complicated. He is simply brilliant to work with – he’s communicative, helpful and adds real value to the case. He’s also very good with clients.’

‘In general, the team are calm, relaxed and listens well. Other practices show obvious signs of looking for their next piece of business. This is not the case with TWM. Their fees and attitude to managing our expenditure is sincere and they demonstrate the utmost care for our business’ health. This instils trust and comfort with our business.’

‘I dealt with David Hitchock. A true gentleman whose care and diligence towards us shows through in every aspect of his dealings with us.’

‘They provide an excellent service at a competitive price.’

 

Key clients

Open Society Foundation London

Victoria Gate Casino, Leeds

Hutton + Rostron EI

Corporate and commercial: Kent, Surrey, Sussex Tier 3

TWM Solicitors LLP handles matters including corporate financing, mergers and acquisitions, and the management of business portfolios. The firm's client base is predominantly made up of family-owned or managed businesses, many of which are long-term clients. The team is led by Jamie Berry, who is experienced in providing long-term advise to start-ups. Peter Stevens is fluent in French and German; a highlight of 2019 was his work advising on a merger between a UK company and its French subsidiary. The practice is valued by clients for its 'specific, pragmatic and commercial application of the law'.

Practice head(s):

Other key lawyers:

Testimonials

‘The TWM team were excellent – it is a given that they know the law, however, what stood them apart from other legal practices was their specific, pragmatic and commercial application of the law to our deal – fighting the battles that were necessary and worth fighting.’

‘Jamie Berry was standout. Our deal involved a US Multinational acquirer with an advisory team that would have rivalled the number of extras in Ben-Hur! It  involved necessary real time interaction with those advisers in different world-wide time zones so we were often working together out of hours and with a hierarchy of opposing solicitors in the UK and lawyers in the US – Jamie was side-by-side in the trenches with us and acted with professionalism, expertise, commerciality, pragmatism and humour. Looking back, he was an intrinsic part of our team and invaluable in securing the successful sale of our business.’

Key clients

TVR Automotive

Tindle Newspapers

Rapid EPS

Lucas Design & Construction

Matortho

Image Skincare UK

Jane Shilton

Employment: Kent, Surrey, Sussex Tier 3

TWM Solicitors LLP provides employment advice on both contentious and non-contentious matters to a national base of clients. The practice is led by Anthony Wilcox and Patrick Stewart. Since Wilcox joined in September 2018 the firm has expanded its traditional offering to include work in industrial relations. The team also provides training to clients on handling employment law issues. Both Wilcox and Stewart are active in employment tribunal work, and the team works with corporate colleagues on the TUPE aspects of corporate transactions.

Practice head(s):

Testimonials

‘Excellent knowledge and professionalism.’

Key clients

Johnston Sweepers

Hotelplan

Ghetto Golf

Carpet & Flooring (Trading)

BMJ Publishing Group

Hilka Tools

Walton Heath Golf Club

Rapid Results College

Image Skincare

ATAG Heating Technology UK

TWM Solicitors is among the largest legal practices in Surrey and is one of the South East’s leading law firms. It provides a full range of services to individuals, businesses and other organisations. The firm is the product of a significant merger in 2000, but proudly traces its origins back to the 1790s.

The firm: TWM Solicitors provides unrivalled coverage in Surrey, and central and south-west London. The hub office in Guildford houses the growing business law practice, while from all locations the firm enjoys a pre-eminent reputation in private client and family law.

Clients come from a variety of sectors, drawn to the firm because of its location and expertise. Businesses that have given consent to be named as clients include Chelsea Technologies Group, Crown Golf, FESPA, Handelsbanken, Lloyds, Miles Commercial, Queen Elizabeth’s Foundation, Shilton plc, Tindle Newspaper & Radio Group and TVR. Private clients are medium, high-net-worth and ultra-high-net-worth individuals.

Types of work undertaken: The firm enjoys a national reputation for family law. Clients, typically high-net-worth individuals, are drawn from all over the country, as well as from overseas. Services include divorce, separation, civil partnerships, cohabitation, prenuptial agreements and financial aspects such as maintenance, support for children, property transfers, lump sum orders and pension sharing. All types of injunction are handled, as well as Children Act proceedings, including contact, residence and removal. Particular expertise is provided in cross-border disputes. With fully trained mediators in place, the team is able to help separating couples who prefer to avoid the court route.

Further private client services include wills, Lasting Powers of Attorney, probate, administration of estates, trust planning/creation and trust administration, as well as specialist taxation advice and matters such as capacity, guardianship etc.

Corporate services include acquisitions, disposals, joint ventures, MBO/MBI, raising finance and reorganisations. Commercial services include advising on all types of trading contracts (including online), partnership agreements, intellectual property, IT, and standard terms and conditions. Taxation is also an area of specialisation, including corporation tax, SDLT and VAT. There is a growing practice advising French nationals and businesses intending to invest in the UK.

Commercial property expertise includes acquisitions and sales, preparation and negotiation of leases, property portfolio acquisitions, and licensing. Development and planning work includes site assembly, options agreements, finance agreements and plot sales. Residential property includes sales, purchases, remortgages, shared ownership and transfers of equity. Leasehold includes lease extensions, purchases of freehold, and leaseholders taking over management of their flats. Advice is provided to flat-owners, groups of tenants, residents’ associations and landlords. The Enfranchisement team enjoys an excellent reputation, extending in to London and beyond.

Dispute resolution services are provided by lawyers with specialist knowledge in areas including property, landlord and tenant, building contracts, commercial contract disputes, insolvency/bankruptcy and private client disputes. Wills, trusts and estate disputes are a particular strength, with the team head holding the ACTAPS qualification.

The Employment team advises both employers and employees on a wide range of work, from unfair dismissal and redundancy to discrimination, harassment, breach of contract and disciplinary hearings. In-house advocacy at employment tribunals is provided. Advice is given on drafting employment contracts, handbooks and work policies, as well as HR support and training.

TWM has a Debt Recovery team for recovery of commercial debts, with a proven record of high recovery rates of outstanding debts, at very competitive, often fixed, fees.

TWM is a growing firm and welcomes applications from candidates at all levels who are motivated to help continue to drive the business forward. In the first instance, please contact HR manager Kathy Betts (kathy.betts@twmsolicitors.com).

Other offices: Cranleigh, Epsom, Leatherhead, London, Reigate, Wimbledon.

Department Name Email Telephone
Senior partner Anne Fowler anne.fowler@twmsolicitors.com
Managing partner Matthew Truelove matthew.truelove@twmsolicitors.com
Commercial property Adrian Price adrian.price@twmsolicitors.com
Corporate and commercial Jamie Berry jamie.berry@twmsolicitors.com
Debt recovery David Hitchcock david.hitchcock@twmsolicitors.com
Dispute resolution David Hitchcock david.hitchcock@twmsolicitors.com
Elderly clients Adrienne Young adrienne.young@twmsolicitors.com
Employment Anthony Wilcox anthony.wilcox@twmsolicitors.com
Enfranchisement David Stockley david.stockley@twmsolicitors.com
Family law Sarah Cornes sarah.cornes@twmsolicitors.com
IP/IT Peter Stevens peter.stevens@twmsolicitors.com
Lending Julian Sampson julian.sampson@twmsolicitors.com
Private client Caroline Foulger caroline.foulger@twmsolicitors.com
Property litigation Eileen Barry eileen.barry@twmsolicitors.com
Residential property Jonathan Potter jonathan.potter@twmsolicitors.com
Tax Caroline Foulger caroline.foulger@twmsolicitors.com
Number of UK partners : 42
Number of other UK fee-earners : 56
French
Danish
Spanish
Society of Trust and Estate Practitioners (STEP)
Resolution
Solicitors for the Elderly (SFE)

CLIENT: Personal Tax, Trusts and Probate client, August 2021
COMPANY/FIRM: Michelle Leggett, TWM Solicitors LLP
TESTIMONIAL: “Michelle [Leggett] was prompt and clear in every way and, when meeting her in person, extremely friendly and personable. My parents were clients of Attersols (and then TWM) for many years and I am happy to do the same.”


CLIENT: Personal Tax, Trusts and Probate client, August 2021
COMPANY/FIRM: Duncan Mitchell-Innes, TWM Solicitors LLP
TESTIMONIAL: “Speedy, effective and efficient, just what you need from an expert.”


CLIENT: Personal Tax, Trusts and Probate client, August 2021
COMPANY/FIRM: Duncan Mitchell-Innes, TWM Solicitors LLP
TESTIMONIAL: “Nothing less than we expected – excellent level of knowledge and expertise to lead us through what is a demanding and pressurised process. He inspired confidence and put us at ease.”


CLIENT: Employment client, July 2021
COMPANY/FIRM: Anthony Wilcox, TWM Solicitors LLP
TESTIMONIAL: “Very efficient, advice given was excellent, demonstrating a deep knowledge of the underlying law.”


CLIENT: Employment client, July 2021
COMPANY/FIRM: Anthony Wilcox, TWM Solicitors LLP
TESTIMONIAL: “Clear guidance, a fully understanding issues and the ability to provide not just the legal advice but offer the practical / commercial solutions allowing us to make clear decisions with all the information available.”


CLIENT: Family client, May 2021
COMPANY/FIRM: Sarah Houston, TWM Solicitors LLP
TESTIMONIAL: “Sarah [Houston] was extremely professional, knowledgeable, efficient, and supportive in the handling of my divorce. She provided clear and considered advice, sought the fairest outcome, and put the overall needs of my children as the priority. Thank you Sarah for taking the stress out of an emotional time for my family.”


CLIENT: Personal Tax, Trusts and Probate client, May 2021
COMPANY/FIRM: Rachel Main, TWM Solicitors LLP
TESTIMONIAL: “I felt lucky that my case was assigned to Rachel [Main]. She quickly put me at ease with her friendly but professional approach and showed empathy with my situation.”


CLIENT: Personal Tax, Trusts and Probate client, May 2021
COMPANY/FIRM: Allison Crossman, TWM Solicitors LLP
TESTIMONIAL: “Allison [Crossman] and her team were marvellous – sympathetic, competent, and always very clear, clarifying, and patient. An excellent experience.”


CLIENT: Contentious Trust and Probate client, April 2021
COMPANY/FIRM: Candy Stockton, TWM Solicitors LLP
TESTIMONIAL: “High confidence in Candy [Stockton]’s expertise and negotiation strengths”.


CLIENT: Personal Tax, Trusts and Probate client, April 2021
COMPANY/FIRM: Michelle Leggett, TWM Solicitors LLP
TESTIMONIAL: “I’m so glad I chose TWM. Michelle [Leggett] was fantastic. Warm, kind, explained everything clearly, patient and professional.”


CLIENT: Personal Tax, Trusts and Probate client, April 2021
COMPANY/FIRM: David Lunn, TWM Solicitors LLP
TESTIMONIAL: “To anyone who may end up in the predicament I found myself and my family in end of last year when my Father sadly passed away whilst residing in France, the sheer amount of documents that not only needed counter signatures but help in trying to understand.

David [Lunn] was not only competent, professional but very welcoming and exceeded our expectations! Honestly, thanks to him we are now in a good place and are confident all our business has been dealt with. Thank you kindly David for accommodating a visit with my 87 yr old Mother, you were very patient and kind.”


CLIENT: Personal Tax, Trusts and Probate client, March 2021
COMPANY/FIRM: Michelle Leggett, TWM Solicitors LLP
TESTIMONIAL: “Michelle [Leggett] gives clear and expert advice with a pragmatic ‘can do’ attitude. I never felt bamboozled.”


CLIENT: Employment client, March 2021
COMPANY/FIRM: Anthony Wilcox, TWM Solicitors LLP
TESTIMONIAL: “The work and advice from Anthony was top notch and very professional. With Anthony [Wilcox]’s guidance, I believe the outcome was far better than I would have achieved otherwise.”


CLIENT: Family client, February 2021
COMPANY/FIRM: Sarah Houston, TWM Solicitors LLP
TESTIMONIAL: “Sarah Houston at TWM proved to be a calm and reassuring presence at a time when I most needed support and stability. She tirelessly worked to understand the details of my fast-moving matter and provided me with clear advice and options at every stage. I cannot overstate how important her advice was for my personal circumstances and I wholeheartedly recommend her work.”


CLIENT: Family client, February 2021
COMPANY/FIRM: Sarah Houston, TWM Solicitors LLP
TESTIMONIAL: “Sarah Houston was instrumental in sorting out my case. I had a couple of solicitors who worked on my case and let it plateau out for years with no progress being made at all. I was lucky enough to finally find Sarah. She was acutely perceptive and saw through the delaying tactics and obstructions and acted decisively, purposefully and efficiently to conclude the case successfully. I cannot recommend her highly enough.”


CLIENT: Employment client, February 2021
COMPANY/FIRM: Anthony Wilcox, TWM Solicitors LLP
TESTIMONIAL: “He is always willing to make time to discuss whatever issues I have to deal with, providing me with confidence to handle the matter properly. This case was very difficult to handle as the employee made it personal. Anthony [Wilcox] provided practical help to allow me to deal with each issue as it arose (closing the doors). At the point at which we received the ET [Employment Tribunal] form, we felt confident that this matter would be concluded successfully. In this case it was withdrawn altogether.”


CLIENT: Family client, February 2021
COMPANY/FIRM: Sarah Archibald, TWM Solicitors LLP
TESTIMONIAL: “Would like to thank Sarah [Houston] for her professionalism and the way she dealt with my case (although she said it was her job) it was very much appreciated.”


CLIENT: Personal Tax, Trusts and Probate client, February 2021
COMPANY/FIRM: Allison Crossman, TWM Solicitors LLP
TESTIMONIAL: “Given the current circumstances with a series of Covid related lockdowns it was business as usual in terms of communication and general handling of legal services.”


CLIENT: Commercial Property and Personal Tax, Trusts and Probate client, February 2021
COMPANY/FIRM: Laura Walkley, TWM Solicitors LLP
TESTIMONIAL: “In respect of a further enquiry concerning another matter, Miss Buckland referred us to Miss Walkley at your Guildford branch where we received an equally and excellent service.”


CLIENT: Corporate and Commercial client, January 2021
COMPANY/FIRM: Charlotte Alexander, TWM Solicitors LLP
TESTIMONIAL: “I first came across TWM a few years ago when an elderly lady needed assistance with her Will. Having the necessary power of attorney my wife and I liaised with Charlotte Mandy at TWM branch in Wimbledon. This was concluded efficiently, professionally and in a most personable style. Charlotte certainly dealt with an elderly lady in a most considerate manner.

So when I needed further assistance on updating and re-writing Company documentation including Articles of Association and share issues for the Directors (etc.) I made enquiries and was referred to Ms Charlotte Alexander based in the Guildford branch of TWM.

Over a period of just under a year Ms Alexander displayed prompt responses to any queries, gave valued professional direction and advice as well as displaying infinite patience. She was hindered by the reluctance of a few Directors to give up to date information and she skilfully suggested and achieved alternative procedures when necessary. She produced a template agenda for an AGM which enabled the decisions to be completed swiftly.

So overall I have been delighted with the outcome when dealing with TWM. The solicitors involved displayed specialist expertise allied with both a personable and professional approach. When I next need professional legal advice, I know that TWM have the necessary specialists to help. Thankyou.”


CLIENT: Corporate and Commercial client, February 2021
COMPANY/FIRM: Jamie Berry, TWM Solicitors LLP
TESTIMONIAL: “TWM, and in particular Jamie Berry, provided an outstanding service during the negotiation and completion of my purchase of a competitor’s business. In addition to providing sound legal advice, Jamie was very helpful in thinking through various elements of negotiation, pre-completion Due Diligence, and post completion strategy. I thoroughly recommend the service to any commercial organisation looking for professional and pragmatic advice and support.”


CLIENT: Corporate and Commercial client, November 2019
COMPANY/FIRM: Jamie Berry, TWM Solicitors LLP
TESTIMONIAL: “Our disposal wasn’t without its challenges and we were particularly impressed with the goodwill, tenacity and professionalism of the TWM team assisting us – certainly Jonny Forrest and Jamie Berry should be specifically mentioned in despatches. For us, the key to the success of our professional relationship was that TWM demonstrated, on numerous occasions, that they were right there in the trenches with us whilst maintaining a focus on achieving our desired goal.

“The deal, in its successful conclusion, certainly had its moments but we worked through them together with a sense of fun – unreservedly, we would recommend and work with TWM again in a heartbeat.”


CLIENT: Family Law client, April 2019
COMPANY/FIRM: Caroline Keeley, TWM Solicitors LLP
TESTIMONIAL: “Caroline [Keeley] has been an excellent legal adviser to me over the years. She is a delight to work with, tailoring her approach to always achieve my brief and desired outcome. Her style is highly professional, warm, collaborative, responsive and assertive. She has deep legal knowledge of family law which combined with her style and high integrity, brings great outcomes whilst making the process as positive as possible for all. I cannot recommend Caroline enough.”