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Deloitte Legal Italy -Società tra Avvocati a r.l.

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Interview with…

Carlo Gagliardi, Managing Partner

What do you see as the main points that differentiate Deloitte Legal from your competitors? Deloitte Legal is uniquely positioned in the legal market thanks to a combination of distinctive assets and a deeply integrated approach. We draw on insight-driven intelligence from across the Deloitte network, enabling us to offer legal advice that is both industry-informed and forward-looking. Our professionals combine legal expertise with deep sector knowledge, allowing us to align solutions with clients’ strategic objectives. Our global coverage ensures consistent, high-quality service delivery regardless of jurisdiction, while our strong connections across the C-suite enable us to translate legal needs into actionable business outcomes. Crucially, our approach is not simply about offering legal advice – it's about delivering business solutions. We have specialists dedicated to managing change and transformation, helping clients implement complex regulatory and organizational shifts efficiently. Being part of Deloitte gives us a unique edge: our legal services are inherently cross-functional, technology-enabled, and built around real-world business needs. These differentiators allow us to consistently exceed expectations by delivering enduring value.   Which practices do you see growing in the next 12 months? What are the drivers behind that? Several practices are set for significant growth in the coming year: Public and Administrative Law: The rollout of Next Gen EU funds is generating sustained demand for legal guidance in infrastructure, procurement, and regulatory matters. The new public procurement code and updated environmental rules are accelerating this trend, making legal expertise essential for both public entities and private players. IP, Tech, and Data Protection: As clients pursue large-scale digitalisation, we see increasing demand in these areas – particularly related to AI implementation, data governance, and compliance. The growing regulatory complexity around data protection also reinforces the need for trusted legal advisors. Capital Markets: We are expanding our capital markets capability to support clients through the evolving regulatory landscape, including the introduction of the new Listing Act and upcoming reforms. This reflects a broader ambition to provide full-spectrum transactional support. Legal Managed Services & Legal Management Consulting: These innovative offerings are gaining traction in Italy, following established trends in the UK and other mature markets. Clients increasingly value flexible, tech-enabled legal solutions and strategic consulting to elevate their in-house legal functions.   What’s the main change you’ve made in the firm that will benefit clients? The most transformative shift we’ve made is adopting a solution-centered model that places clients’ business needs at the core of everything we do. Rather than focusing solely on legal risks or constraints, we begin by unpacking the underlying drivers of the issue and designing sustainable responses that align with broader business objectives. This is enabled by Deloitte’s multidisciplinary platform: we integrate legal services with technology, tax, financial advisory, and risk management to deliver comprehensive, actionable outcomes. We also deploy proven methodologies, tools, and frameworks that accelerate delivery and increase efficiency. The result is a legal service that goes beyond compliance – it becomes a key enabler of our clients’ strategy and performance.   Is technology changing the way you interact with your clients, and the services you can provide them? Absolutely. Technology – and GenAI in particular – is reshaping how we serve clients. By unlocking unstructured legal data, we help organisations anticipate risks, streamline decision-making, and increase productivity. This allows our teams to focus on strategic, value-adding work while delivering faster, more cost-effective service. But with new capabilities come new responsibilities. We apply Deloitte’s Trustworthy AI Framework to ensure responsible AI deployment – balancing innovation with ethical, legal, and regulatory safeguards. We address data integrity, supply chain risk, and governance at every step. Clients are seeking more for less – greater efficiency, faster results, lower risk. GenAI helps us deliver on all three fronts, enabling smarter collaboration and deeper insights at scale.   Can you give us a practical example of how you have helped a client to add value to their business? We supported a major consumer client during a transformative restructuring of its legal function. Our Legal Management Consulting team worked closely with the newly appointed General Counsel to redesign the legal operating model and align it with business priorities. To support immediate needs, we deployed a senior Legal Managed Services professional to act as an embedded advisor, handling operational matters while co-developing a new legal services strategy. This dual-track model enabled the GC to reposition legal as a proactive, strategic partner to the business – resulting in stronger internal alignment, increased service efficiency, and measurable cost reduction.   Are clients looking for stability and strategic direction from their law firms – where do you see the firm in three years’ time? Yes – clients increasingly expect their legal advisors to provide not only technical guidance but also long-term stability and strategic foresight. In three years, I see Deloitte Legal continuing to lead the market transformation by: Deepening our use of emerging technologies such as AI, automation, and data analytics; Investing in talent and professional development to stay ahead of legal and industry shifts; Expanding our global reach to support multinational clients with integrated solutions; Fostering a culture of innovation, collaboration, and cross-functional agility. Our goal is clear: to shape the future of legal services – not just adapt to it. We want to be the partner clients turn to for clarity, consistency, and business-oriented legal advice in a rapidly evolving world.

Carlo Gagliardi, Managing Partner

What do you see as the main points that differentiate [law firm name] from your competitors? Align with global strategy – input from Carlo Deloitte Legal is unique organization in the legal services landscape, capable of providing comprehensive, innovative, and high-quality solutions, always focusing on clients' needs, thanks to: Business acumen: we stand out for our ability to understand market dynamics and specific client needs, offering legal services that seamlessly integrate with other areas of Deloitte's expertise, such as tax, consulting, financial advisory, and risk management. Can-do attitude: we boast a "can-do" approach, translating into a positive, solution-oriented mindset that allows us to successfully tackle clients' legal and business challenges. Strive for excellence: we are committed to providing top-quality services, constantly aiming for excellence and keeping our skills (including soft and tech) up to date. Customer centricity: we place the customer at the heart of its activities, offering tailored solutions and dedicated attention to clients' specific needs. Passionate commitment: we are characterized by a strong commitment and passion for delivering legal services, ensuring an optimal experience for clients. Collaboration: we foster a collaborative environment, both internally among our professionals and with clients and other stakeholders, encouraging the sharing of knowledge and expertise. Sense of ownership: we are highly motivated to take responsibility for clients' issues and work diligently to achieve satisfactory results. Agility: we can quickly adapt to changes in the market and clients' needs, thanks to our flexible structure and the wide range of expertise of our professionals. Seeking innovation: we are constantly on the lookout for new solutions and methodologies to improve our services, keeping pace with the evolution of the legal sector and technologies. Digital optimization: we are committed to implementing and utilizing digital tools and solutions to enhance the efficiency and quality of the services offered to clients. Which practices do you see growing in the next 12 months? What are the drivers behind that? We expect that the Public and Administrative Law practice will have a central role in the upcoming months as the Next Gen EU funds will trigger a consistent flow of infrastructural work across the country. Following the same path, the public sector will require support in managing said work streams, and the private sector will seek advice to navigate this once in a generation opportunity for the modernization of the Italian corporate and public ecosystem. IP, Tech and Data Protection will also be practices that we expect will see important workflows due to the implications of the many digitalization initiatives clients are embarking on. On another note, we think that more innovative offerings such as the Legal Managed Services and Legal Management Consulting will become more “mainstream” in the Italian corporate world, following a trend that we already see in mature legal markets such as the UK. What's the main change you've made in the firm that will benefit clients? We have heavily invested and are continuing to invest in training the legal professionals of the future, who know how to stand at the intersection of legal perspective and the business mindset. Clients know that, by turning to us, they will obtain legal advice that already takes into account business needs, whether these are dictated by situations related to the client's corporate culture or market trends related to the specific sector in which the client operates. We started by simplifying the language, teaching our professionals to speak again a comprehensible language, so that their attitudes also change. We want to be true business partners for our clients and we are convinced that in order to do this, we need to bring the approach of our professionals as close as possible to the approach required by the companies today even from their in-house lawyers. Is technology changing the way you interact with your clients, and the services you can provide them? There is no doubt that technology has enabled law firms to provide more efficient and effective services and to reach a wider audience of clients, and this trend will accelerate in the near future. The increasing use of online communication tools, to take one of the most recent examples, makes it easier for clients to communicate with the professionals best suited to satisfy their needs, regardless of their location or time zone. But technology is also transforming the way firms provide legal services. Until recently, technology made it possible to store a huge amount of data, but still lacked the capacity to analyse it, particularly if data were unstructured. Today, this gap is increasingly closing, enabling lawyers to make more informed decisions and provide better advice to clients, who can consequently act with greater awareness. In addition, more specific legal-technology tools are increasingly simplifying and streamlining operations, for instance by allowing repetitive and low-value-added tasks to be automated. This can free up lawyers' time, enabling them to focus on the most critical and complex legal issues and provide higher quality services to clients. Can you give us a practical example of how you have helped a client to add value to their business? A large consumer client was going through a major corporate transformation, which involved the new general counsel to step in and having to restructure the legal function. The Legal Management Consulting team supported the GC in understanding how to play a strategic role within his new organization and how to better structure his team. The second stage, in parallel with the LMC support, was to introduce the LMS team that engaged a flexible senior in-house lawyer who, on one hand, took ownership of some day-by-day activities, and on the other, guided the new-in-seat GC to take the right steps to review the legal services catalogue and the legal operations of the department. This way our client positioned his legal function to become a strategic business driver rather than solely a control function; with clear control and visibility over the costs and a clear vision on how to add value to the organization overall. This way we demonstrated how a well structured and managed legal function can be a business enabler, working side-by-side with the other functions in a more harmonious and coordinated manner. SP + Validation di Ale del Bono Are clients looking for stability and strategic direction from their law firms - where do you see the firm in three years’ time? Clients are indeed looking for stability and strategic direction from their law firms. They seek trusted partners who can provide consistent, high-quality services and valuable guidance in navigating the complex legal landscape. As businesses face rapid changes and increasing regulatory challenges, law firms that can offer stability and strategic insights will be better positioned to retain and attract clients. In three years' time, I see the firm continuing to grow and evolve in response to clients' needs and market dynamics. There are several key areas that the firm can focus on to ensure success: Technology adoption: Embracing digital transformation and utilizing advanced technologies, such as artificial intelligence, data analytics, and automation tools, will enable the firm to offer more efficient, innovative, and cost-effective solutions. Expanding expertise: The firm should continue to invest in the professional development of its lawyers and staff to ensure they stay up to date with the latest legal developments, industry trends, and client needs. This will allow the firm to provide tailored and specialized advice across a broad range of sectors and practice areas. Client-centric approach: By prioritizing client satisfaction and maintaining open lines of communication, the firm can build strong, long-lasting relationships with clients. This includes understanding clients' business objectives, providing personalized legal strategies, and offering flexible pricing models. Collaboration and innovation: Encouraging a collaborative environment and fostering a culture of innovation will help the firm stay ahead of the curve and adapt to the rapidly changing legal landscape. This includes partnering with clients, other law firms, and technology providers to develop and implement new legal solutions. Global presence: As businesses continue to expand globally, the firm should consider enhancing its international presence by establishing strategic alliances or opening new offices in key markets. This will enable the firm to better serve its clients with cross-border legal issues and tap into new growth opportunities. By focusing on these areas and continuously adapting to the evolving legal market, the firm will be well-positioned at local and global level to build leadership in a deeply transforming legal services market.
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