Chapter 3: The CMO

For years, legal intake was handled by whoever was available: a receptionist, an assistant, a paralegal, then an attorney. In 2026, more firms are questioning that approach. Inquiries now arrive by phone, email, text, and web form, and firms are increasingly hiring remote specialists to own the process

Most firms measure what they bill. Far fewer measure how long a matter sits between stages, waiting for someone to move it. That waiting time is where a significant amount of a firm's capacity quietly disappears.

Connect with Foley & Lardner LLP's legal professionals Isaac Morris, Nick Welle, and Kelsey O'Gorman. Access their direct email contacts and professional profiles to discuss your legal needs and explore how their expertise can support your business objectives.

Contact information for legal professionals at Foley, including email addresses and professional headshots of attorneys Gregory Husisian, Kathleen Wegrzyn, John Turlais, and another team member specializing in various practice areas.

At Goodwin, we foster and cultivate connections and a sense of belonging among our alumni through shared memories, networking opportunities, firm updates, and mutual clients.

When a longtime client approved a tongue-in-cheek "Spanish Inquisition" line item with the perfect Monty Python callback, it became one of the most satisfying exchanges in a legal career. But not every cultural reference lands—some require awkward explanations that kill the joke entirely, raising the question of when shared references signal rapport and when they simply fall flat.

Lowenstein's Chief Marketing & Business Development Officer Vanessa Torres discusses the transformation of law firm business development professionals into strategic growth drivers. She shares insights on leveraging technology, data analytics, and relationship-building to execute ambitious firm expansion plans over the next 3-5 years.

Artificial Intelligence (AI) quickly took us all by storm. AI has rapidly become part of everyday life, and the legal profession is no exception. While I personally do not use AI all too frequently, attorneys are using AI to streamline research, draft correspondence, and improve efficiency.

Connect with Foley & Lardner LLP's legal professionals specializing in various practice areas. Access direct contact information for attorneys Vanessa Miller, Chanley Howell, RJ McVeigh, and Leighton Allen to discuss your legal needs and explore potential collaboration opportunities.

The Alabama State Bar has issued comprehensive guidance on how existing professional conduct rules apply when lawyers use artificial intelligence tools in their practice. This formal opinion addresses critical questions about competence, confidentiality, supervision, billing practices, and professional responsibility in an AI-assisted legal environment. Understanding these ethical obligations is essential for law firms and legal departments navigating the integration of generative and agentic AI technologie

The decision illustrates that jurisdiction clause carve-outs containing exceptions for interlocutory or interim relief are unlikely to extend to non-protective measures such as suspending payment under a letter of credit.

A third edition of our text on class actions in England and Wales, co-authored by HSF Kramer lawyers, has been published in the UK by Sweet & Maxwell. Edited by partners Damian Grave and Gregg Rowan...

Australian employers could be heading towards more enterprise bargaining arbitration as organisations feel the aftershocks of the Australian Government’s industrial relations reforms (IR reforms)...

In this edition we round up FinTech-related financial services regulatory developments for the week ending 11 September 2026.

On 3 September 2026 the EU Commission published its long-awaited Guidelines on the application of Article 102 TFEU to abusive exclusionary conduct by dominant undertakings (Guidelines)...

Herbert Smith Freehills Kramer LLP have published an article in the Journal of International Banking Law and Regulation examining the development of English sanctions case law and the growing challenge...

Probationary periods are commonly used across Asia to assess a new employee’s suitability for a role. However, the rules vary between jurisdictions, including whether probation is permitted...

China's Interim Provisions on the Protection of Basic Rights and Interests of Workers Beyond Statutory Retirement Age (the “Interim Provisions”) took effect on 1 July 2026. Introduced against the backdrop...

On Sept. 9, 2026, Gov. Kathy Hochul signed into law S3460, which grants employees the right to access their personnel records and requires employers to notify employees when negative information...

The Industrial Court has upheld the dismissal of a long-serving employee who attempted to remove company property without authorisation, rejecting the employee’s contention that his admissions...