In December 2019 the Consumer Protection Act (CPA) came into
effect which heralded a new dawn as far as consumer protection was
concerned as its primary objective is to protect the consumer with
regard to goods and services by ensuring a fair, efficient,
sustainable and transparent market place for consumers and business
through the establishment of the Consumer Protection Commission and
the introduction of consumer rights.
The Act's application covers all transactions for goods and
services in Zimbabwe including the promotions of goods and services
which also fall within the ambit of the application of the act. A
consumer according to the act in section 1, is a person to whom
goods or services are marketed or who has entered into transactions
with suppliers or users of particular goods or recipients of
services in summary. The only following three are excluded from the
application of the Act;-
