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ARTICLE · 14 AUGUST 2023

Zoom's Updated Terms Of Service Signal Change In AI Data Usage Practices, Sparking Conversations On AI Governance

Zoom, the popular videoconferencing application, recently addressed concerns and sparked discussions regarding its updated terms of service (TOS) related to the use of user data...

United StatesTechnology

San Francisco, Calif. (August 11, 2023) – Zoom, the popular videoconferencing application, recently addressed concerns and sparked discussions regarding its updated terms of service (TOS) related to the use of user data for training its artificial intelligence (AI) models. The updates, which became effective on July 27, have prompted conversations about data privacy, ownership, and the ethical implications of AI development.

The Changes in Terms of Service

In March of this year, Zoom updated its terms of service, particularly Section 10.4, which introduced language that raised privacy concerns among its userbase. This section states that users agree to grant Zoom a broad license for various purposes, including "machine learning, artificial intelligence, training, testing, improvement of the Services, Software, or Zoom's other products, services, and software, or any combination thereof."

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