Guests attempt to get into their hotel rooms with the room
keycards, but the keycard system is not working.
The group of friends celebrating a birthday at the hotel bar
goes to "cash out," for the night, but the register and
credit card payment terminal are reading back an error code.
Potential guests are trying to make reservations through
customer service in the city where the Super Bowl was just
announced, but the phone lines are down. A bad actor is in the
hotel lobby attempting to steal online credentials from guests
through the hotel's Wi-Fi.
These are all very real threats that operators in the hotel
industry face on a daily basis. Unfortunately, ransomware and other
types of cyber-attacks are no longer atypical. When hotel guest
data or technology supporting the hotel industry are compromised,
links in the chain within the hospitality industry may be
threatened.
