Although it says that AI ordering systems remain part of the
company's plans, McDonald's is removing test technology
from 100 stores mid-summer. The company did not explain the move,
but the fast food industry has faced loud criticism and mockery for
everything from outsourcing jobs to faulty decisions and
interactions that form the basis of social media videos.
WHY IT MATTERS
There is no doubt that AI is here to stay. Any organization that
wants to deploy it, however, needs to understand that the
technology currently has a lot of drawbacks. The problems it can
create may be merely funny (like adding the wrong condiments to a
customer order), or very serious if the AI is used in any critical
decision-making processes. Analyzing the risk the AI poses is a key
part of emerging AI laws and regulations; embedding that risk
measurement process is now a best practice when it comes to use of
AI in commercial settings. If the risks to humans are low –
they get 100 ketchup
