In an earleir article we Interviewed Ed Tobia and Michael Hurle of PricewaterhouseCoopers'
ERM team in Philly about a particularly dicey little secret common to many vertical industries slogging their way through market deregulation.
Revenue leakage.
Tobia had listed a number of reasons for this all-too common problem in the retail power and telecom sectors, from implementation of unproven systems to the entrance of new retail players lacking technical skills or back-office operations to address the changing regulatory environment, to limited internal resources to address ongoing problem resolution.
As a follow-up to that story, we decided to take an in-depth look at several issues that both Tobia and Hurle view as central themes in the revenue leakage cycle. Those include limited internal project management resources and its overall impact on the implementation of billing, CIS or other enterprise-scale systems, distinguishing between project requirements and documenting the
