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ARTICLE · 03 AUGUST 2018

Once A "Patron," Always A Patron?

Dickinson Wright PLLC
Dickinson Wright PLLC
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Dickinson Wright PLLC

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The Nevada Gaming Control Board (the "Board") has been delegated the responsibility of resolving disputes between casino customers and the casinos pursuant to the process for patron disputes

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The Nevada Gaming Control Board (the "Board") has been delegated the responsibility of resolving disputes between casino customers and the casinos pursuant to the process for patron disputes outlined in NGC Regulation 7A. This includes, for example, making determinations as to whether a jackpot was wrongfully withheld or in fact caused by a machine malfunction that voids the play. As the impartial gaming professionals, the Board acts as the neutral arbiter of these consumer and licensee protection cases. Courts have also given great deference to the findings of the Board by limiting the scope of appellate review of such patron dispute cases.

This orderly process may be threatened, however, by an interesting "patron dispute" that has recently moved from the Board to Nevada's Eighth Judicial District Court (the "court") with the filing of a request for judicial review in the matter of Tsun Young v. Nevada Gaming Control Board and Hard Rock Hotel and Casino (Case

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