A Q&A session with Richard Birke, JAMS senior vice
president and executive director of the JAMS Institute, and
Jennifer Sambito, JAMS client solutions manager.
Since the pandemic, higher education institutions have
encountered a range of stiff challenges-from declining enrollment
to policies regarding remote work-that have exacerbated tensions
between faculty and staff, causing many to look for employment
elsewhere. Richard Birke and Jennifer P. Sambito recently spoke
about those challenges and how JAMS Pathways, a customizable
service for addressing and preventing conflict, can help.
What kinds of problems have you been encountering in higher
education?
Jennifer Sambito: It really runs the gamut.
Certainly, high turnover is a major issue right now. A recent study out of the University of North
Carolina system, for example, found that faculty and staff turnover
there had increased dramatically in the first half of the last
academic year. From what I am hearing,
