Scott L. Vernick was quoted in the Inc. article,
"5 Ways To Use Arbitration That Won't Cost You
Customers." Full text can be found in the November 10, 2015,
issue, but a synopsis is below.
Many tech companies, both startups and more established firms,
require customers to consent to arbitration as a condition for
using their products and services.
Businesses, tech or otherwise, continue to trend toward using
private mediation to settle disputes as opposed to taking disputes
to court, but consequences are not always beneficial.
Before jumping on the arbitration bandwagon, there are many
things to consider.
While it may be true that arbitration is less time consuming and
costly than taking matters to court, where busy courts and
procedural maneuvering can cause cases to stretch on for years,
that is not always what occurs, said Scott Vernick, a noted privacy
attorney.
