Five Ways To Improve Client Relationships

For most lawyers, building and strengthening relationships with clients is an ongoing activity. Even the most personable and conscientious attorney experiences the occasional misunderstanding with a client — or even loses one for good. But there are several simple things you can do right now to build trust and promote client satisfaction.

1. Get to Know Your Client — During initial meetings, take time to understand your client's expectations, needs and concerns, as well as important deadlines. When you fully understand the client and matter, write a detailed memo and ask the client to verify your perceptions. This memo can prevent misunderstandings and keep the matter on track. Although an engagement letter is recommended to help cement the relationship, rushing a client into signing one or not taking enough time to get the facts can damage the relationship — and even stymie the case.