Receiving notice of a complaint or investigation from a
licensing board is frightening for a professional.
Responding can be challenging because the mere submission of a
complaint can trigger a strong emotional response, and the process
presents a risk that action adversely affecting the licensee may be
taken. This article focuses on understanding the role and processes
of licensing boards, which can help manage this challenge.
Professional and trade licenses are valuable. They represent a
certification by the State that the person to whom the license is
issued has demonstrated minimum levels of competence and
potentially expertise in a particular area. It can also represent
that the licensee will conform to the standards of conduct and care
established for the profession or trade. Obtaining a license
requires a substantial investment of time, effort, and money.
Return on this investment is realized, in part, through
opportunities secured through public confidence
