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ARTICLE · 21 JANUARY 2011
D.C. Circuit Rejects "Collective Knowledge" But Shines Spotlight on Processes

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View firm profileA good internal investigation gives equal scrutiny to people and processes. It may be easier to replace or reprimand the "bad apple" employee than to overhaul a system with which employees are familiar and has become ingrained in the operational culture.
United StatesGovernment, Public Sector








