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ARTICLE · 10 JANUARY 2015

Understanding Mortgage Servicing In The Twitterverse

Bradley Arant Boult Cummings LLP
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Social media has become the forum of choice for questions, news, and information for over 1.73 billion people.

United StatesFinance and Banking
Erin Jane Illman
Erin Jane Illman

Social media has become the forum of choice for questions, news, and information for over 1.73 billion people. Embracing social media is now a necessity in a marketplace where nearly one in four people worldwide are plugged in to a social platform. Social media broadly distributes information to users of financial services, yet also creates a new sphere for potential compliance risks.

Social Media and Mortgage Servicing

In December 2013, the Federal Financial Institutions Examination Council released final guidance on the applicability of consumer protection and compliance laws, regulations, and policies to activities conducted via social media by nonbank entities supervised by the Consumer Financial Protection Bureau.

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