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ARTICLE · 22 OCTOBER 2024

Massachusetts AG Reaches Settlement With Loan Servicer Over Improper Debt Collection Practices

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In a September 26 settlement, the Massachusetts Attorney General's office reached an agreement with a mortgage loan servicer to resolve allegations of violations of Massachusetts...

United StatesFinance and Banking

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In a September 26 settlement, the Massachusetts Attorney General's office reached an agreement with a mortgage loan servicer to resolve allegations of violations of Massachusetts consumer protection laws and the Truth in Lending Act.

The loan servicer primarily engaged in the servicing of nonperforming residential mortgage loans. The Massachusetts AG alleged that it failed to comply with state foreclosure law by failing to timely provide required notices to borrowers that allowed large unpaid balances to accrue. When the servicer did provide the notices, it unlawfully charged up-front payments for mortgage modifications. The loan servicer also improperly collected or attempted to collect, time-barred debts without necessary disclosures, excessively contacted borrowers in violation of state regulations, and failed to send required periodic statements to borrowers in violation of TILA.

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