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ARTICLE · 01 JULY 2015

If You Can't Say Anything Nice . . .

Morrison Foerster
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You will feel right at home with the CFPB's newly augmented web-based public-facing complaints database.

United StatesFinance and Banking
Nancy Thomas
Nancy Thomas
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You will feel right at home with the CFPB's newly augmented web-based public-facing complaints database. In accordance with its Final Policy Statement issued on March 19, 2015, the CFPB began publishing consumer complaint narratives. There are about 7,700 narratives in the database, which have been collected since March 2015. The narratives are scrubbed of all personal information in accordance with the methodology specified in the Final Policy Statement, which requires reading around numerous redactions (noted by XXX).

According to the CFPB, over half of all consumers consented to allow the CFPB to include the substance of their complaints in the database. The database reflects over 39,000 complaints received since March 19, 2015 when the Bureau started collecting narratives. So we assume the Bureau is still in the process of scrubbing about 12,000 additional narratives that will appear over time.

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