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ARTICLE · 13 NOVEMBER 2006

Outsourcing To India: Dealing With Data Theft And Misuse

Morrison Foerster
Morrison Foerster
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Morrison Foerster

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India has successfully claimed a significant share of the offshore business process outsourcing (BPO) market, but recently, there have been allegations that call center employees there have stolen data entrusted to their employers.

United StatesEmployment and HR
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By Alistair Maughan and Miriam Wugmeister of Morrison & Foerster and Mr. Diljeet Titus of Titus & Co. This article was written with the kind assistance of Madhavi Batliboi, Morrison & Foerster

India has successfully claimed a significant share of the offshore business process outsourcing (BPO) market, but recently, there have been allegations that call center employees there have stolen data entrusted to their employers. As a result, concerns have risen about the security of data held by Indian service providers, and companies that outsource to India are seeking out the remedies that are available to them to deal with and prevent the misuse of data in India.

Preventative Measures

The National Association of Software and Service Companies (Nasscom), one of the most recognized and vocal trade organizations in the IT software and services industry in India, has established several measures to address data security concerns regarding service-provider employees. Earlier this year,

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