Share on LinkedInShare on LinkedIn

ARTICLE · 04 JUNE 2020

Expert Analysis: Reopening Businesses Face Thorny Customer-Facing ADA Issues

COVID-19 has had a profound impact on the ways in which we use (or, more accurately, avoid) public accommodations spaces in recent months.

United StatesEmployment and HR

COVID-19 has had a profound impact on the ways in which we use (or, more accurately, avoid) public accommodations spaces in recent months.

As businesses start to reopen in various parts of the country, they are implementing social distancing and other mitigation measures aimed to curb the spread of the virus among their employees and customers. Businesses need to consider how these new measures impact customers with disabilities and adjust them accordingly.

● Screening Customers for Fever

Can businesses use temperature scanners or thermometers to screen customers for COVID-19 and refuse admission if they have a fever? Title III of the ADA does not allow public accommodations to impose or apply eligibility criteria that screen out or tend to screen out an individual with a disability or any class of individuals with disabilities from fully and equally enjoying any goods, services, facilities, privileges, advantages, or accommodations.

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

See more popular content from