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ARTICLE · 06 JUNE 2025

Pennsylvania Launches Centralized Consumer Complaint System, Expands State Enforcement Under Dodd-Frank

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On May 1, Pennsylvania Governor Josh Shapiro announced a new centralized consumer protection hotline, website, and email address, providing residents with streamlined access to state agencies...

United StatesConsumer Protection
A.J. Dhaliwal
A.J. Dhaliwal
Mehul Madia
Mehul Madia
Maxwell Earp-Thomas
Maxwell Earp-Thomas
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On May 1, Pennsylvania Governor Josh Shapiro announced a new centralized consumer protection hotline, website, and email address, providing residents with streamlined access to state agencies for reporting scams, financial misconduct, and insurance-related disputes. The rollout is part of a broader push by Pennsylvania to expand state-level enforcement amid a shift in federal priorities.

According to Governor Josh Shapiro, Pennsylvania is also expanding its use of enforcement authority under the Dodd-Frank Act, which permits states to enforce federal consumer financial laws when federal regulators decline to act. This includes coordination across agencies and stepped-up investigations into predatory lending, deceptive practices, and insurance misconduct.

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